London

3rd Floor, Dragon Court, 27-29 Macklin Street, London, WC2B 5LX

0203 855 4450

Manchester

The Exchange, 3 New York Street, Manchester, M1 4HN

0203 855 4450
Neon Blue Purple Neon Green Neon Blue

Process Transformation with the BBC

RPS partnered with the bbc to drive and guide delivery of an upgrade to their service management capability.

Neon Blue Ring

Client stories

The Project

RPS partnered with the bbc to drive and guide delivery of an upgrade to their service management capability.

IR35 worker

The Approach

The upgrade included consolidation of support operating models, and needed to actively connect third party suppliers to the BBC support environment, ultimately allowing the BBC to manage the consumer
delivered service.

As a first step, RPS mapped existing end-to-end technical infrastructure to enable the design and implementation of new infrastructure across the organisation and supply chain. We also worked with the BBC leadership team to complete role designs required to support the upgrade once implemented.

risk removal

The Outcome

Our teams were placed within the BBC to guide and oversee the adoption and finalisation of the new
system and underpinning technical architecture.

We worked alongside BBC teams to design process and work instructions to ensure alignment with existing processes at every level. This resulted in smooth adoption of the upgrade, and a successful transformation project. This is just one of several significant transformation projects we’ve worked on with the BBC.

Get in touch

How could we
help your business?

Get in touch with us today to find out more. Use this form or give us a call on 0203 855 4450

    +

    Projects successfully delivered

    m

    Client money saved

    +

    In-house Consultants and Specialists