Our work with Royal Mail Group

Over the last 6 years, Reed Professional Services (RPS) have worked with Royal Mail assisting with and delivering on a large number of digital transformation projects.

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Client stories

The Brief

Royal Mail wanted to launch a mobile App that allowed users to register their personal details with the provision of their delivery preferences and to receive prescription details in real- time. RPS were engaged to lead the project, ensuring the timeline was met by delivering a range of project support in a short timeframe.

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The Approach

The RPS team worked with both RMG and the end client to understand the requirements before deploying a specialised team with Royal Mail experience to work on the delivery of the Project. This included the creation of documentation required for the business case and internal submission reviews, inclusive of technical artefacts that ranged from requirements definition and traceability, through to solution design and test planning.

By working with our client from the outset to define the deliverable activity/artefacts, we were able to confirm who the work package sign off would sit with for each deliverable prior to commencement. Our approach meant we were able to work closely with the existing client teams, and also liaise with the client throughout the project. RPS were essentially the glue between RMG and the end client for technical IT delivery and assurance.

Additionally, with this being the first engagement of this type between the Royal Mail and RPS, an additional level of education and support were provided to the end client to ensure a clear understanding of deliverables, RMG management and conformance to RMG gating procedures.

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Problem Solved

All artefacts were delivered on time for submission. With the project being accepted and kicked off with the ongoing support of RPS.

RPS have since been asked by Royal Mail to continue to work on this project. We have also been requested to pick up the web journey part of this programme.


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“The RPS team were able to manage all the agreed activity and discussions with the client independently, challenging and pushing back where needed to ensure a professional conclusion. Also due to the extensive experience, specialist expertise of the RPS team, and their thorough understanding of the gated process, they were able to manage the client and deliver all the artefacts from end-to-end seamlessly and within the agreed timescales.”

Pete Bailey RMG IT Portfolio Director

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